FAQ's Business Clients

MedPark Corporation is a local company serving the suburban Philadelphia area. Although we have many years of experience, we have no interest in being a large regional or national company. From the Owner to our front-line employees, we want to provide the highest levels of personalized service to each and every one of our accounts.

As a business or commercial facility manager, one of your goals is to provide the highest levels of service for a reasonable cost. MedPark is dedicated to assisting you in meeting this objective. We hope these FAQ's will provide insight as to how MedPark can assist you and your organization.

Q. How long has MedPark been in business?

A: MedPark itself has been in business since January of 2000. Our predecessor, World Class Parking was formed in May of 1995.

Q. Do I need valet parking?

A: Historically, Valet Parking has been recognized as being utilized by the "high end" business to help project their business as the ultimate in service and luxury. Many businesses still desire to carry their high service levels curbside to their parking customers. Providing this convenience certainly sets any business apart from their competition.

Besides the greatly appreciated convenience factor, companies are recognizing other benefits Valet Parking can provide their businesses. There are some businesses that will feel an actual need for our assistance. Businesses with small, overcrowded lots may be concerned about starting their guests visit with a pleasant parking experience. Equally important to a business are the customers that may be lost because they see a crowded lot and assume there is a long wait or the potential customer simply leaves their facility and goes to a business with convenient parking.

The importance of Valet Parking is determined by each individual business. Convenience, safety, prestige, luxury, customer satisfaction, increased business, parking lot management and revenue control are all reasons to consider Valet Parking or Lot Management.

Q. Are your employees trained, responsible Attendants?

A: All employees are screened before hiring and their drivers licenses checked yearly. Because MedPark is dedicated to providing the best Attendants, each employee is guided through their training by the MedPark "Attendant Training Manual" and by working with experienced attendants and managers in order to meet the high service standards expected of a MedPark Attendant.

The employee training is imperative to developing the best attendants, but equally important is the ongoing supervision. MedPark prides itself on the high level of involvement of all our managers and owner so as to continually emphasize and meet the expectations of MedPark and our customers.

Q. What is the company uniform?

A: MedPark is a service company and will happily meet the uniform expectations of any of our customers. Nevertheless, MedPark believes the traditional valet uniform will meet the needs of most of our customers. Our normal uniform is a white shirt, black dress pants or shorts and black sneakers.

Q. Is MedPark adequately insured?

A: MedPark carries General Liability and Garage Liability Insurance of $2,000,000.00. Worker's Compensation Insurance is provided for all employees.

MedPark provides an excellent insurance package to protect our customers and businesses. It is important to have insurance but even more important is having insurance and not needing to file claims. MedPark is not perfect but has one of the best safety records in the business.

Q. How does MedPark charge for its services?

A: There are a number of ways MedPark might structure the invoicing of our services depending on the needs and desires of our accounts. The most popular method is based on charging a per hour per attendant fee during staffing periods. This method allows MedPark to provide services at a fixed, all-inclusive rate. The account can then reliably budget and be assured that there will not be any unexpected charges.

Hourly rates vary according to items such as employee wages and benefits, insurance costs, number of billing hours per period, term of agreement, tipping or non-tipping account, complimentary or fee based program, equipment and supplies and design of facilities.

MedPark realizes that it must be competitive in comparison to other companies and the services that they provide.

Additional pricing information is available.

Q. What about Tipping?

A: As with restaurant servers and other "service" employees, it is customary for tips to be accepted by our attendants when they are offered for a job well done. MedPark employees will NEVER solicit tips with signage such as "Tips Appreciated" or "Gratuities Welcome".